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Here you will find all you need to know about buying from cissales and when buying online.
Our mission is to be the uk`s leading online partner of high quality electronics & gadgets from around the world by offering competitive prices and exceptional service.
We aren’t the type of company that will offer you whatever we find. Instead, our products are carefully curated by our experienced sourcing and quality control team. Moreover, all products you find online are in-stock, and come with a 12-month manufactures quality guarantee.
We import products so you don’t have to, when importing we pay all customs and vat charges on your behalf so there are no hidden charges for our customers
LOW PRICES, GREAT DEALS
Why pay more when you can pay less? In today’s current financial climate, shrinking salaries and limited disposable income are an issue for many uk people and businesses alike. Thankfully, this is where cissales can assist and help keep you up-to-date with your technology requirements, whilst not breaking the bank in the process.
BIGGER SELECTION, BETTER BUYING
In order to provide the most hassle-free online shopping experience, we are constantly working with our suppliers to add new and exciting products, so you, our valued customer, has plenty of options from which to choose. The cissales webstore is updated daily with the latest technology products and solutions from the industries leading brand names.
We know that the secret to running a successful business is keeping our customers happy. We set out to provide our customers with the kind of world-class service that keeps them coming back for more. We listen diligently to your feedback and comments and strive to make your online experience a pleasurable one.
SAFE AND SECURE
At cissales, we ensure the integrity of every order by using the best Internet security standards currently available for secure e-commerce transactions. You can also be assured that your confidential information will remain just that – confidential. Your name, email address or any personal contact information you provide us will never be distributed, sold, or rented by cissales
Shipping and Delivery
Free Shipping There is a 1-2 working day processing lead-time on all products. Your order will typically arrive to you within 3-15 working days from the date of order processing. We process orders that are submitted before 5:00pm that same day, and if ordered after 5:00pm, the order will be processed the following working day. If an item cannot be processed for any reason by the specified time, you will be contacted ASAP via email regarding same. In cases where an order has not been received, we will absolutely do all we can to assist with tracing the order, but hold no liability for delayed deliveries, as shipping is handled by exterior courier companies. It is the duty of the customer to notify cissales of any damage to items in writing within 2 working days of the initial delivery date. Failure to notify cissales within this time-frame may hinder item replacement/refunds. We ask customers to notify us within 2 working days of the expected delivery date if an item has not been received or they factually know that no delivery was attempted.
Can you Ship to my country
cissales delivers to every country (except within Mainland China). Different shipping methods are available for different countries however we aim to provide free delivery we will contact you if this is not possible.
When you order we will provide any necessary advice and assistance about importing to your country. In some countries, importing bigger quantities of goods is restricted for private individuals and businesses. It’s your responsibility to comply with your country’s laws. Please check with your local Customs or local government website to see if importing requires any special licence in your country. When shipping to some countries we can only accept bank draft due to fraud prevention.
Liability for import duties / tax
All Customs tax and liabilities in additon to the cost of the goods are the responsability of the customer
Liability in the case of Customs exceptions
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, cissales will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the cisales terms and conditions, which you are agreeing to at the point of placing an order.
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
Speak to the cissales customer support team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
Resposibility for shipping Costs
The customer is wholly responsible for the cost of shipping returned items. cissales is responsible for the cost of shipping replacements or exchanges of returned items and will match customer’s shipping method whenever possible.
Customer Shipping Insurance
Customers are strongly advised to purchase full insurance to cover loss and damage in transit of returned items and to also use an approved, reputable carrier and shipping method that provides proof of delivery. cissales is not responsible for any loss during the returns transit procedure.
cissales is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy periodically by updating this page. Therefore, you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2016.
Information we Collect
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web-logs and other communication data. Information that you provide by filling in forms on our website, such as when you sign-up, register for information or make a purchase. Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general Internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your web browser which determines how to deal with cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of your information
The information that we collect and store relating to you is primarily used to enable us to better provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
- If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
Storing your personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
DIsclosing your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party.
- Where we are legally required to disclose your information.
- To assist fraud protection and minimise credit risk.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
Should you wish to receive details that we hold about you please contact us using the contact details below.
Manufacturer Restrictions Policy
Manufacturer restrictions apply to certain products, as detailed below and as updated on occasion. Customer may obtain additional details by contacting us directly.
Orders and Returns
Defective Product Returns
Customer may return most defective products directly to cissales within fourteen (14) days of invoice date and receive, at cisales option, replacement, exchange, or repair. After fourteen (14) days, only the manufacturer warranty applies.
NON Defective Product returns
Customers may return most non-defective products directly to cissales, for non defective products you must notify cissales within 48 hours of receiving your product by completion of the RMA Form (available via customer services) and return the goods within 14 working days of delivery date providing the product(s) are in there original packaging and in a completely resell able condition. Please note, this ‘cooling off period’ is not applicable to Business customers. Where a product is returned as unwanted, a 15% restocking fee may apply excluding all other delivery charges.
Return of Software or DVDs
cissales at its discretion can offer refunds only for unopened and undamaged software that is returned within 7 days of receiving goods.
Refunds & Cancellations
14 Day cooling off Period
Upon receipt of your goods we allow 48 hours, for you, the customer to perform what would be considered reasonable testing. If for any reason you are unsatisfied with your purchase and wish to return it, you must submit an RMA form within this 48 hour period and return the product to cissales within 14 days. Please note, all goods must be returned in all original packaging and in a completely resell-able condition.
In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.
In the case of digital content, the cooling-off period expires when the downloading or streaming starts.
This is in line with the “Distance Selling Directive”, so long as the packaging remains in an ‘as new’ state and the goods are in a completely resellable condition, otherwise your return may be rejected..
Goods must be returned at customers own expense.
Returned Product Condition
All non-defective and/or unwanted returned products MUST BE returned complete, including all original boxes, packing materials, manuals, blank warranty cards, special gifts and other accessories provided by the manufacturer. cissales reserves the right to refuse the return of incomplete products or to charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.
Resposibility for shipping Costs
The customer is wholly responsible for the cost of shipping returned items. cisales is responsible for the cost of shipping replacements or exchanges of returned items and will match customer’s shipping method whenever possible.
Returns by Telephone
There is absolutely no communication by phone regarding returns issues. All returns requests must be submitted using our online returns form. All queries regarding returns must be submitted through email using the requested RMA Forms.
CIS Sales Terms & Conditions
By registering an account at cissales.co.uk and placing orders you are indicating your agreement to all of our various terms and conditions as described in our faq pages.
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